w788 Privacy Policy

1Introduction

w788 is committed to handling your personal information with care, transparency and respect. This Privacy Policy explains how we collect, store, use and protect the data you share with us when you register an account, make a deposit or withdrawal, place bets, play casino games, use the w788 app, or interact with our platform in any other way.

By creating an account on w788 you confirm that you have read and understood this policy. This policy should be read alongside the Terms and Conditions, which govern your overall use of the platform. Together, these two documents form the full basis of our relationship with you.

We keep this policy as plain and straightforward as possible. If something is not clear, contact support through live chat and we will explain it in plain terms.

2What We Collect

The categories of personal data we may hold about you are set out below. We only collect what is necessary for the purposes described in this policy.

We do not collect sensitive categories of personal data such as health information, religious beliefs or political opinions unless you voluntarily provide them in a support communication, in which case we use only what is necessary to respond to your query.

3How We Collect It

Personal data reaches us through several routes:

• Direct submission — You give us information when you register, complete verification, make a deposit, request a withdrawal or contact support.
• Automated technical collection — When you visit the website or open the app, our systems automatically log technical data such as your IP address, device information and which pages you access. This happens through standard web server logs and analytics tools.
• Cookies and similar technologies — Described in full in Section 7. Cookies allow us to recognise returning users, maintain your session and understand how the platform is being used.
• Third-party payment processors — When you deposit or withdraw via JazzCash, Easypaisa, Raast or bank transfer, the payment provider confirms the transaction to us. We receive confirmation data, not your full payment credentials.
• Fraud prevention and verification services — During account verification we may use third-party identity verification services that cross-reference the documents you submit.

4How We Use Your Data

w788 uses your personal data for the following purposes. We process data only where we have a legitimate basis to do so.

• Account setup and management — Creating and maintaining your account, verifying your identity, keeping your details accurate and enabling you to log in securely.
• Processing transactions — Handling deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Platform operation — Running the sports betting, live casino and slots features. Settling bets correctly. Managing VIP tier status and associated benefits.
• Customer support — Responding to live chat queries, support tickets and email communications. Resolving account issues and disputes.
• Responsible gaming — Monitoring account activity to detect patterns associated with problem gaming and enforcing deposit limits, session limits or self-exclusion where requested or required.
• Fraud prevention and security — Detecting and preventing unauthorised access, duplicate accounts, money laundering and other prohibited conduct described in the Terms and Conditions.
• Platform improvement — Analysing aggregated, anonymised usage data to understand how players use the platform and improve the experience over time.
• Marketing communications — Sending promotional offers, bonus notifications and platform updates via SMS or push notification, where you have not opted out. See Section 12 for how to manage this.

5Sharing Your Data

w788 does not sell your personal data to any third party under any circumstances. We share data only in the limited situations described below, and only to the extent necessary for the specific purpose.

• Payment processors — JazzCash, Easypaisa, Raast and bank partners receive only the transaction data required to process your deposit or withdrawal. They operate under their own privacy policies and security standards.
• Identity verification providers — Where KYC verification is required, your submitted documents may be passed to a third-party verification service for cross-checking. These providers are contractually bound to use your data solely for verification purposes.
• Game providers — Live casino and slot game suppliers receive your account session token to run the game. They do not receive your full personal profile.
• Fraud prevention services — IP address data, device fingerprints and account activity patterns may be shared with fraud detection partners to protect the integrity of the platform and all players on it.
• Legal and regulatory requirements — If we receive a valid legal request or are required to disclose information to comply with applicable law, we will do so. We will notify you where we are legally permitted to do so.
• Business transfers — In the event of a merger, acquisition or sale of the platform, your data may be transferred as part of that transaction. You will be notified before your data becomes subject to a different privacy policy.

6Payment Data

All financial transactions on w788 are denominated in Pakistani Rupees (PKR). When you deposit or withdraw via JazzCash, Easypaisa, Raast or bank transfer, the payment is processed by the respective payment provider. w788 does not store your full JazzCash PIN, Easypaisa wallet credentials, or complete bank account details on our servers.

What w788 does retain is a transaction reference, the payment method type, the PKR amount and a masked identifier sufficient to match a withdrawal back to the correct account. This is stored securely and used only for transaction reconciliation, dispute resolution and fraud prevention.

For withdrawals, we verify that the destination account or wallet is registered in your name, consistent with your w788 account identity. This is a security measure to protect you from unauthorised withdrawal requests.

7Cookies & Tracking

w788 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. We use the following categories:

• Essential cookies — Required for the platform to function. These manage your login session, remember your language preference and keep your account secure. You cannot opt out of essential cookies without stopping use of the platform entirely.
• Analytics cookies — Used to understand which pages and features are most used, how long sessions last and where players drop off. This data is aggregated and does not identify you personally. It helps us make the platform better over time.
• Preference cookies — Store your platform preferences such as odds format or game view settings so you do not have to set them again each visit.
• Marketing cookies — Used to track whether you arrived at w788 from a particular promotional link, so bonuses tied to specific campaigns are correctly applied to your account.

You can control non-essential cookies through your browser settings. Disabling analytics or preference cookies will not stop you using the platform but may affect some convenience features. Removing essential cookies will log you out of your session.

8Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterward, in line with the following guidelines:

• Active account data — Retained for the full duration your account is open, including all transaction history and communications.
• Closed account data — After an account is closed (by you or by w788), core identity and transaction records are retained for a minimum period for legal, fraud prevention and dispute resolution purposes.
• Verification documents — Retained for the period required by applicable legal obligations. After that period they are securely deleted.
• Support communications — Live chat transcripts and email exchanges are retained for a standard period to allow follow-up and dispute resolution, then deleted or anonymised.
• Analytics data — Aggregated, anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual.

When data is no longer required for any of the above purposes, it is securely deleted or irreversibly anonymised.

9Data Security

w788 takes data security seriously and implements a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

• All data transmitted between your device and our servers is encrypted in transit using industry-standard TLS encryption.
• Account passwords are stored in hashed form — not in plain text. w788 staff cannot retrieve your password; only a reset is possible.
• Access to player data within our organisation is restricted to staff who need it to perform their specific role. Access is logged and audited.
• Our infrastructure is hosted on secured servers with regular security patching and monitoring for intrusion attempts.
• Financial data is handled through PCI-compliant payment processors. w788 does not store full payment credentials.

While we implement strong security measures, no platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password, do not share your login details and contact support immediately if you suspect unauthorised access to your account.

10Your Rights

You have the following rights in relation to the personal data w788 holds about you. To exercise any of these rights, contact support via live chat or email us at [email protected].

We will respond to rights requests within a reasonable timeframe. In some cases we may need to verify your identity before actioning a request. We will let you know if a request cannot be fulfilled and explain the reason.

11Minors

w788 is an adult platform and is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a minor, the account will be closed immediately, all balances held pending review and any personal data deleted in accordance with our retention policy.

If you are a parent or guardian and believe your child has registered an account on w788, please contact support via live chat or email immediately so we can investigate and take appropriate action.

12Marketing Communications

From time to time w788 may send you promotional messages about bonuses, new games, PSL season offers, cricket betting promotions and other platform updates. These are sent via SMS to your registered mobile number or as push notifications through the w788 app.

You can opt out of marketing communications at any time by:

• Visiting the notification preferences section of your account settings and toggling off promotional messages.
• Contacting support via live chat and requesting to be removed from marketing communications.

Opting out of marketing will not affect essential communications — you will still receive transaction confirmations, security alerts and account-related notifications that are necessary for platform operation.

13Changes to This Policy

w788 may update this Privacy Policy from time to time to reflect changes to our practices, platform features or applicable requirements. When we make material changes, we will notify active players through the platform notification system or a prominent notice on the website. The "last updated" date at the top of this page will always reflect the most recent revision.

We encourage you to review this policy periodically. Continued use of the platform after a policy update constitutes acceptance of the revised terms. If you disagree with a material change, you may close your account by contacting support.

14Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information is being handled, please get in touch with the w788 team:

• Live chat — Available within the platform and the w788 app. This is the fastest route for account-specific queries.
• Email — [email protected] — please include your registered mobile number so we can locate your account quickly.

We aim to respond to all privacy-related queries promptly. For data rights requests, we will acknowledge your request and provide a full response within a reasonable period. If the matter is complex or involves a large volume of data, we will let you know if additional time is required.